At ExamWise, we work to ensure that our users have a valuable and satisfying experience. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

Subscription Services:
Refunds may be granted within up to 7 (seven) days after purchase, provided that the user has not accessed or utilized the main features of the platform, such as classes, quizzes, or simulations.

One-Time Purchases:
For one-time purchases (e.g., courses or specific materials), a refund may be requested within 7 days after purchase, provided that the content has not been accessed.

2. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• When the platform or service has already been significantly used.

• When the refund request is made after the 7-day period from the purchase.

• For promotional or discounted products, unless stated otherwise.

• For not achieving a specific score, result, or passing exams.

3. How to Request a Refund

To request a refund, follow the steps below:

1. Send an email to hello@examwise.io with the subject: "Refund Request".

2. Include in the body of the email: your account details, proof of payment, and a brief explanation of the reason for the request.

3. Our team will review your request and respond within up to 7 business days.

4. Refund Process

If approved, the refund will be processed as follows:

• The amount will be returned to the same payment method used for the purchase.

• The time frame for the refund will depend on the payment processor, but it generally takes up to 7 business days.

5. Changes to the Refund Policy

ExamWise reserves the right to change this Refund Policy at any time. Changes will take effect immediately upon publication on this page. We recommend reviewing this document periodically.

6. Contact Us

If you have any questions or concerns about this policy, please contact us:

📧 Email: hello@examwise.io
📍 Address: Rua Wenceslau Brás, 265 – São Caetano do Sul, SP, Brazil

Thank you for choosing ExamWise. Your satisfaction is important to us.