Refund Policy

Effective Date: 12/18/2024

At ExamWise, we strive to ensure our users have a valuable and satisfying experience. However, we understand that there may be circumstances where you require a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

• Subscription-Based Services:

  • Refunds may be granted within the first 7 days of purchase if you have not accessed or used the platform’s core features, such as classes, quizzes, or mock tests.

• One-Time Purchases:

  • Refunds for one-time purchases (e.g., specific courses or materials) may be requested within 7 days of purchase, provided the content has not been accessed.

2. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

• The subscription or service has been used extensively.
• The request is made beyond the stated refund window.
• Promotional or discounted offers, unless otherwise stated.
• Failure to achieve a specific test score or result.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact us via email at hello@examwise.io with the subject line “Refund Request.”
2. Provide your account details, purchase receipt, and a brief explanation of your request.
3. Our team will review your request and respond within 7 business days.

4. Refund Process

Approved refunds will be processed as follows:

• The refund will be issued to the original payment method.
• Processing times may vary depending on your payment provider but generally take 7 business days.

5. Changes to the Refund Policy

ExamWise reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically for updates.

6. Contact Us

If you have any questions or concerns about this Refund Policy, feel free to reach out:

Email: hello@examwise.io
Address: Wenceuslau Bras 265, São Caetano do Sul, SP, Brazil

Thank you for choosing ExamWise. Your satisfaction is important to us.